Encountered 1996 during Initiate Transfer

General
1

Our IT informed that while sseing the access_token to initiate, the below error occur

“Your request cannot be processed at this time. Please try again later.”

Log

curl --request POST \

 --url [https://api-test.paymaya.com/mi3-sandbox/transfers](https://api-test.paymaya.com/mi3-sandbox/transfers) \\

 --header 'Authorization: Basic c2stUUhBOVk3d0hrczFTbGFReXZYRWtZUXpnU1k0Q1BNd1UyMmNJMDhFZFBpSw==' \\

 --header 'accept: \*/\*' \\

 --header 'content-type: application/json' \\

 --header 'request-reference-no: 12345' \\

 --data '

{

“amount”: {

"currency": "PHP",

"value": 100

},

“recipient”: {

"type": "TOKEN",

"value": "eyJraWQiOiJyc2ExIiwiYWxnIjoiUlMyNTYifQ.eyJzdWIiOiIxYTY0MTJmYS1lNGY0LTRkY2YtOTk4NS0zODA5OTE3NWNhOGUiLCJhenAiOiJtaWRvcmljYXNpbm9kaXJlY3QiLCJzY29wZSI6ImFkZF9tb25leSBiYWxhbmNlIG9wZW5pZCBvZmZsaW5lX2FjY2VzcyIsImlzcyI6Imh0dHBzOlwvXC9jb25uZWN0LXNiLWlzc3VpbmcucGF5bWF5YS5jb20iLCJleHAiOjE3MzI2ODk3NDgsImlhdCI6MTczMjY4NjE0OCwianRpIjoiZGEyNWIzMjgtM2E5Mi00OWQ1LThiZTgtNjg5NTI3OWUyMTBjIn0.LxphodpVdr4VtdmIoHsdeduZfcn6Tv1Gj1FyPT3Z_UtMlv-28VlpRxk0PCSCDluggzoSYQwoTSDQSoeyUHiLC823v4dWS5gOR7JjIgj4Qrng02hz2cvLQJyiDiN7Npv5Oeir4uOvTUncmmsPaNdfgmX6aszHCEUENUEiGqH0-2OQag9DtUDb6OMVtNkWQtoO5laImwVSqfTLLHfFxNNAOjUiJKyFe0h5PPuTWGC6qa8dXe9RYzOPdM9dtsWhyf7DTZAdRvnoWP28HtFc9EM0pzLehCASR7epS4YJQVcO9yoHdl2ssvm_Wntc31vIWNl0Lr8afmi8td24EO6CqP10oA"

}

}

’

{“metadata”:{“transaction_reference_no”:“3dcd2233-cbd2-447d-8415-bdd8ec6b9fcd”},“error”:{“id”:“1996”,“description”:[“Your request cannot be processed at this time. Please try again later.”],“link”:null}}

2

It seems you may be referring to error code 1996. This error is encountered during Initiate Transfer and indicates a generic issue. The error message ‘Your request cannot be processed at this time. Please try again later.’ is returned. To resolve this, you can verify the transfer’s status by using the Retrieve a Transfer endpoint with the given transferId before considering any retry attempts.

For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:

  • Sandbox Health Page: Check real-time service status updates.
  • Maya Developer Hub Service Desk: File
    a ticket in Sandbox.

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3

I encountered 1996 also during Retrieve.