How do you manage abandoned payments in mobile apps

General
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How do you manage abandoned payments in mobile apps

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To manage abandoned payments in mobile apps, you can follow these steps:

  1. Check Payment Status: Use the ‘Transactions List’ Tab in Maya Manager to view the status of payments. If a payment is abandoned, it may be marked as ‘FAILED’ in the ‘Invoices’ Tab.
  2. Understand Authorization: The authorization process involves holding funds on a customer’s card. If a payment is abandoned during authorization, the hold will be released after the holding period expires.
  3. Handle Failed Payments: For payments that fail or are abandoned, you can check the ‘Transaction List’ to understand the reason for the failure. This could be due to authentication issues or the customer abandoning the checkout process.
  4. Implement Webhooks: To receive real-time updates on payment status, implement webhooks. This will help you manage payments more effectively, including abandoned ones.
  5. Use Maya Vault for Recurring Payments: If you’re handling recurring payments, consider using Maya Vault to securely store card information. This can help streamline future payments and reduce the likelihood of abandoned payments.

It seems you may be referring to handling failed or abandoned transactions during the payment process. The above steps should help you manage such scenarios effectively.

For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:

  • Sandbox Health Page: Check real-time service status updates.
  • Maya Developer Hub Service Desk: File
    a ticket in Sandbox.

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Hi @johnohjohn, I’m also curious, how frequent does your customers abandon their payments?