How to solve intermittent connectivity on our payment gateway

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How to solve intermittent connectivity on our payment gateway

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It seems you may be experiencing common timeout errors. To solve intermittent connectivity on your payment gateway, you can try the following steps:

    1. If a Payment ID is returned:

      1. Call the Get Payment Status endpoint to confirm the transaction result.

      2. Avoid retrying until the status is verified.

    2. If no Payment ID is returned:

      1. Implement exponential backoff retry logic (e.g., retry after 3s, 6s, 12s).

      2. Limit to a maximum of 3 retries to prevent duplicate charges or network flooding.

    3. If persistent:

      1. Production: Contact business.support@maya.ph.

      2. Sandbox: Create a Developer Hub Service Desk ticket with:

        1. Payment ID or request reference number

        2. Error code and documentation link

        3. API request and response logs.

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