The Maya test account +639900100900 is locked out. Is there a workaround to reset to the default password since the Reset password option is not working? Thanks!
It seems you may be referring to the test account +639900100900, which is likely a sandbox test number. According to the documentation, account lockouts due to multiple failed login attempts require a password reset. However, for sandbox test accounts, there is no documented method to reset to a default password. You should use a different test phone number from the Sandbox Credentials and Cards list. If you need further assistance with sandbox test accounts, create a ticket via the Maya Developer Hub Service Desk.
For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:
- Sandbox Health Page: Check real-time service status updates.
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a ticket in Sandbox.
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It is the only e-wallet test account for a successful transaction under: Sandbox Credentials and Cards
Are there any workaround or another sandbox test account which can be used for a successful transaction? Thank you
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@dctest please retry transactions. The password of this test account was just reset. thanks