As an outsider looking in, both seem like channels where developers can ask questions or get help during integration, so I’m wondering what’s the difference between the two and how other developers actually use them in real life?
Like:
Which one do you usually go to first?
What kind of questions fit better in one vs the other?
Have you had moments where one was more helpful than expected?
Would love to hear experiences from other developers who’ve already explored both channels. Feels like this is one of those things you only fully understand once you’ve started building.
The Maya Developer Forum and ASKMAYADEV serve distinct purposes:
Maya Developer Forum: Use this for general questions, documentation clarifications, best practices, or community discussions. It’s ideal for open-ended inquiries like “How do I handle webhooks?” or “What’s the best way to structure my API calls?” This is where you should start if you’re unsure or seeking advice.
ASKMAYADEV (Maya Developer Hub Service Desk): Use this only for sandbox-specific technical issues that require formal tracking — such as API connection errors, integration failures, or unexpected sandbox behavior. You must provide detailed information like error codes, transaction IDs, and replication steps. ASKMAYADEV is not for general questions or production issues.
Best practice: Start with the Developer Forum for broad or exploratory questions. If you confirm it’s a sandbox integration problem that needs official support, create a ticket in ASKMAYADEV. Never use ASKMAYADEV for production concerns — those must go to business.support@maya.ph.
For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:
Sandbox Health Page: Check real-time service status updates.
Maya Developer Hub Service Desk: File
a ticket in Sandbox.
To Know More:
We value your input and would love to hear your insights. Please submit you feedback here.
If something is broken, reproducible and requires logs investigation → ASKMAYADEV
The Thinking Space
The Maya Developer Forum is essentially the thinking space. It’s where developers explore, ask “how do I…?”, compare approaches, share patterns, do a little bit of debugging, and even sanity-check implementation ideas. The goal is to help you figure things out together with other developers (and the DevRel team jumping in when needed).
The Support Lane
On the other hand, ASKMAYADEV (Service Desk) is the execution/support lane. It’s structured, ticket-based, and designed for issues that are already blocking you in a very concrete way, especially errors that need investigation, logs, and formal tracking. It’s less about discussion and more about resolution.
We’re also trying to explore the sequence, not just the separation. Meaning developers ideally start in the Forum, and only escalate to ASKMAYADEV once it’s confirmed to be a sandbox issue that needs formal handling. This helps keep conversations discoverable and reduces duplicated troubleshooting effort.
That said, we’d love to hear from other developers here if this separation has been clear in your experience. Have you ever been unsure where to post something?
We’re still refining how these two channels work together, so real-world feedback from developers actively using them is super valuable
); reference: Maya Developer Hub Service Desk Guide