Maya Terminal not detected in COM Port List

General
1

Tried connecting Maya Terminal to an ECR, however it seems the terminal is not detected. How to troubleshoot this?

2

It seems you may be referring to troubleshooting steps for a Maya Terminal not being detected in the COM Port List. To resolve this, follow these steps:

  1. Check Physical Connection: Ensure the terminal is securely connected. Try different USB ports or cables.
  2. Check Driver Installation: If the terminal is not detected, install or reinstall the driver manually. Refer to the ECR Integration Setup for guidance.
  3. Verify COM Port: Check the COM port in Device Manager. Ensure it appears when the device is connected.
  4. Fix Port Assignment: If the COM port changes, assign a fixed COM port to prevent errors.
  5. Initialize ECR Application: Open the Maya ECR application on the terminal and wait for it to initialize fully.
    By following these steps, you should be able to resolve the detection issue.

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    a ticket in Sandbox.

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1 Like
3

Hi @kuro.mias22 , congratulations on your first post!
Regarding your inquiry, to add with the AI’s response, you may also refer to this documentation on how to troubleshoot if COM Port is not shown on the list: Troubleshooting ECR Integration

Let us know if this helps.