Misalignment of name inputted in smn attribute vs SMS notification for insufficient balance when executing a wallet link payment

General
1

Hi Maya team,

We have tried Execute Wallet Link API to charged linked wallet, but the SMS notification for the insufficient balance doesn’t seem to provide expected trade name information (using the below payload it should be ⁠ Paymongo Test Account ⁠ instead of ⁠ PAYMONGO *PayMongo Ta ⁠ )

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Here is the sample payload for execute wallet link API
⁠ {“totalAmount”:{“currency”:“PHP”,“value”:2000},“requestReferenceNumber”:“aa_KQzCxmi4NFi9dxFxZLjF3qiD”,“metadata”:{“pf”:{“smi”:“org_hwqYTbRCnV9W5MwyS6BhaLuh”,“smn”:“PayMongo Test Account”,“mci”:“Taguig”,“mco”:“PHL”,“mpc”:“608”,“adressLine1”:“Unit 3308 High Street South Corporate Plaza Tower 2”}}} ⁠

Is it expected? And could we use the trade name provided in API instead? Let us know how we can go about this. We’re hoping we can keep the trade name (defined by the smn attribute) consistent on all customer touchpoints to avoid any confusion.

2

It seems you may be referring to the smn attribute in the metadata of the Execute Wallet Link API. The smn attribute is used to specify the trade name for the transaction. However, the SMS notification for insufficient balance may not always reflect the exact trade name provided in the smn attribute. This could be due to various reasons such as system limitations or configuration issues. It is recommended to use the trade name provided in the API for consistency across all customer touchpoints. You can refer to Document 3 for more information on QRPH Payment using Maya Wallet and other wallets.

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3

The Merchant name in SMS notification for insufficient balance is different vs the name inputted on the smn field in the Payment Facilitator metadate. Why?

4

There might have been a truncation on the SMS notification. Usually, SMS notifications have character limitation.

2 Likes
5

Thank you @frances.kagahastian. I have informed Paymongo. Is it possible for them to configure to ONLY SHOW THE SUBMERCHANT NAME AND NOT THE MERCHANT NAME?

In this case, customer will only see Paymongo Test Account (smn) and not PAYMONGO (merchant name). Is this possible?