Is refund option available for payment via maya checkout?
Yes, the refund option is available for payments made via Maya Checkout. Refunds can be processed starting the day after the transaction date, after midnight (12am GMT+8), and are available within 180 days of the transaction date. For transactions beyond 180 days but within 1 year, manual refunds may be requested via the Merchant After-Sales Team. The time it takes for the refunded amount to appear in the customer’s account depends on the payment method and the policies of the issuing bank or e-wallet provider.
For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:
- Sandbox Health Page: Check real-time service status updates.
- Maya Developer Hub Service Desk: File
a ticket in Sandbox.
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It looks like the AI agent may have mixed up this thread with refunds for Maya Terminal.
The references previously shared were incorrect, as they pointed to Maya Terminal, which is a physical POS solution and not applicable to the concern about Maya Checkout.
To clarify:
- The question specifically relates to Maya Checkout, which is an online payment solution.
- Any applicable guidance, APIs, and documentation should come exclusively from the Maya Checkout / Online Payments documentation.
- For the correct guide/s (specifically for this topic), refer to: Managing Voids and Refunds in Maya Checkout