Request to disable merchant name ins SMS notification

General
1

Hi,

How do we configure our account that it only displays the sub-merchant name to the customer?

We have tried the Execute Wallet Link API to a charged linked wallet, but the SMS notification for the insufficient balance shows the name with this format “Merchant Name * Sub-Merchant Name” and is truncated to 20 characters.

On the Maya Checkout, the name displayed is just the sub-merchant name which is what we want to mimic in the SMS notification.

We’re hoping we can keep the trade name (defined by the smn attribute in the metadata) consistent on all customer touchpoints to avoid any confusion.

Thanks! cc: @renzoatos

2

It seems you may be referring to the subMerchantRequestReferenceNumber and pf.* fields in the metadata object when creating a checkout transaction. To display only the sub-merchant name in the SMS notification, you need to include the required PayFac metadata fields (subMerchantRequestReferenceNumber and pf.* fields) when creating the checkout request. The pf.smn field should contain the sub-merchant name.

For more details, refer to Document 5: Payment Facilitator Guide, which outlines the required metadata fields for Payment Facilitators. Additionally, Document 1: Maya Checkout Integration Guide provides information on how to integrate Maya Checkout as a Payment Facilitator, including the required metadata fields.

Sample Request Payload:

{
  "totalAmount": {
    "value": 100,
    "currency": "PHP"
  },
  "redirectUrl": {
    "success": "https://www.merchantsite.com/success?id=5fc10b93-bdbd-4f31-b31d-4575a3785009",
    "failure": "https://www.mechantsite.com/failure?id=5fc10b93-bdbd-4f31-b31d-4575a3785009",
    "cancel": "https://www.merchantsite.com/cancel?id=5fc10b93-bdbd-4f31-b31d-4575a3785009"
  },
  "requestReferenceNumber": "5fc10b93-bdbd-4f31-b31d-4575a3785009",
  "metadata": {
    "subMerchantRequestReferenceNumber": "sub-ref-0987654321",
    "pf": {
      "smi": "submerchant001",
      "smn": "Sub Merchant Co.",
      "mci": "Mandaluyong City",
      "mpc": "608",
      "mco": "PHL",
      "mcc": "5812",
      "postalCode": "1554",
      "contactNo": "0211111111",
      "addressLine1": "66-70 Sheridan cor United Sts"
    }
  }
}

For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:

  • Sandbox Health Page: Check real-time service status updates.
  • Maya Developer Hub Service Desk: File
    a ticket in Sandbox.

To Know More:

We value your input and would love to hear your insights. Please submit you feedback here.

3

Even when inputting a value for pf.smn, the SMS notification still shows the merchant name. Can we configure our account so that it just shows the pf.smn in the SMS notification to the customer?

4

Hi @gioproduct, I think that in the current functionality, it would show both the merchant and submerchant names. In the meantime, have you considered shortening the SMN parameter?
You may coordinate this with Maya Relationship Manager for the future improvement of the solution.