The official sandbox test account +639900100900 appears to be locked

Integration and Tech Inquiries
1

the official sandbox test account +639900100900 appears to be locked.

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The sandbox test account +639900100900 is a public, static test credential and is not subject to lockouts. It is designed to remain active indefinitely for testing purposes. If you are experiencing authentication failures, ensure you are using the correct credentials: Username: +639900100900, Password: Password@1, OTP: 123456. This account is not tied to real user authentication systems and cannot be locked due to failed attempts. If you are still encountering issues, verify that you are using the Sandbox Maya App (not the production app) and that your integration is configured to use sandbox endpoints and API keys.

For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:

  • Sandbox Health Page: Check real-time service status updates.
  • Maya Developer Hub Service Desk: File
    a ticket in Sandbox.

To Know More:

We value your input and would love to hear your insights. Please submit you feedback here.

3

where to download the sandbox maya pay app? I cant find the app download to pass the test

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Hi @matthew90510, we’ve already requested our teams to reset the password for this account, +639900100900. You may now retry your Sandbox testing.
The password and OTP are: Password@1, and 123456, respectively.

1 Like
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Hi, the main problem is I do not have the sandbox app. I have emailed but no reply.
Can you share me the sandbox app?

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CASE NUMBER: 26796568. They need assistance with sandbox testing. This concern was raised on June 2.

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Hi @matthew90510, could you share what solution you are testing in the Sandbox?

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we need perform a ewallet test. but we dont have the sandbox ewallet app (the maya app)
we can generate QR using sandbox api & key. but we can’t make payment to pass this test. so our project can’t go live.
@frances.kagahastian

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If you don’t have the testing app, I think you can use the login and pay, instead of the QRPh payment. After your website redirects to the payment to the Maya page, you can use the test account to login.

I used this guide when I did my team’s one time payment: developers.maya.ph/reference/one-time-payment-using-maya-wallet