I’m encountering timeouts when connecting to the Sandbox of Maya. How can this be resolved? And how should our platform handle this types of errors?
If you’re encountering timeouts when connecting to the Maya Sandbox, follow these steps:
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First, check the Sandbox Health Page to verify if the service is operational. If there is an ongoing outage, wait for service restoration.
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If the service is operational, implement retry logic in your application. Timeouts are often transient and may resolve on retry.
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If timeouts persist after multiple retries, escalate the issue via the Support Page for further investigation. Provide details such as the error code, request reference number, and timestamps of failed attempts.
Always ensure your integration handles timeouts gracefully by using idempotent requests and verifying transaction status via retrieval endpoints (e.g., Retrieve Payment via ID or RRN) before retrying to avoid duplicates.
For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:
- Sandbox Health Page: Check real-time service status updates.
- Maya Developer Hub Service Desk: File
a ticket in Sandbox.
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Hi @Cerie could you share which solution you are integrating and what errors you were experiencing?