Webhook DNS Resolution

Integration and Tech Inquiries
1

Hi we are in process of moving our solutions from sandbox to production, and I am currently testing the webhooks connection via the console in webhooks settings.

But when I try to send a request I get an error:


failed to connect: getaddrinfo: Name or service not known

I tried sending email request to Business Support, they only asked me to check my configuration. I have already sent the dig results from my local, and also sent an attachment doing a curl request from my terminal.

So far they haven’t responded or provided any response. Anything I should do? Need to resolve this quickly.

2

The error ‘failed to connect: getaddrinfo: Name or service not known’ occurs because the Webhook Test tool in Maya Manager is under maintenance and unreliable. You should not rely on it for testing. Instead, test your webhook endpoint using curl or Postman from your terminal or development environment. Ensure your webhook URL:

  • Uses HTTPS on port 443
  • Is publicly accessible
  • Returns a 200 OK response

For example, use this curl command:

curl -X POST \
  https://yourdomain.com/webhook \
  -H 'Content-Type: application/json' \
  -d '{"id":"test","paymentStatus":"PAYMENT_SUCCESS"}'

If curl returns 200 OK, your endpoint is working correctly. The webhook will function in production even if the Maya Manager test tool fails. No further action from Maya Business Support is needed if your external test succeeds.

For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:

  • Sandbox Health Page: Check real-time service status updates.
  • Maya Developer Hub Service Desk: File
    a ticket in Sandbox.

To Know More:

We value your input and would love to hear your insights. Please submit you feedback here.

3

Hi @jethrobw, are you testing Maya Checkout webhooks?

For the production webhook setup, you may test your webhooks via curL in your terminal or postman.

Reference: