Regarding the Webhook IP addresses, will Maya inform us, the solution integrators, if there are any changes, such as additional IP addresses or updates to the existing IP addresses? Will it be via email, via the Developer Hub or via the Developer Forum?
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The documentation does not specify a formal notification mechanism for changes to Maya’s webhook IP addresses. While Maya provides real-time updates on sandbox service health via the Sandbox Health Page, there is no stated process for alerting integrators about updates to webhook IP addresses—whether via email, Developer Hub, or Developer Forum. It is recommended to regularly check the official documentation for the latest IP addresses and to monitor the Developer Hub for any announcements. If you require proactive notifications, consider reaching out to your Maya Relationship Manager to inquire about potential alerting options.
For Sandbox concerns and other technical implementation inquiries, please get in touch with us via:
- Sandbox Health Page: Check real-time service status updates.
- Maya Developer Hub Service Desk: File
a ticket in Sandbox.
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Hi @lost_tooth, this is a good question! If there were changes to the Webhook IP addresses, Maya usually does the following to help you know changes in documentation, configuration, or feature:
- Your designated Maya Relationship Manager
- Email advisories from Maya (usually sent to your company representative listed during the onboarding)
- Maya Developer Hub Changelog
- Maya Developer Forum Announcements
Other communication channels can change in the future, so stay tuned to legitimate Maya announcements.
You can also to bookmark this page https://developers.maya.ph/docs/domains-and-ip-addresses and check from time to time if there are updates to the available Maya webhook IP addresses.
Thanks!